Ask Helios — Free AI Energy & Workflow Assistant South Africa
Ask Helios — Free AI Energy & Workflow Assistant for South Africa
Ask Helios is MicroSec’s free South African AI energy and workflow assistant for homeowners, businesses, installers and technical teams. It helps people understand electricity use, solar and battery requirements, energy costs, monitoring options, maintenance needs, operational workflows and project information before deciding on the next technical step.
Ask Helios is the free front door to MicroSec Helios, MicroSec’s vendor-neutral energy intelligence, engineering management and workflow automation platform. Helios is designed to connect energy data with job cards, work orders, maintenance actions, field-service evidence, parts and order requirements, approvals, management reporting and supported accounting or ERP integrations.
Open the free Ask Helios Energy Check
Free Helios energy tools
Free electricity bill and energy check
Enter information you already know from your electricity account and energy use. Helios can help explain bill movement, blended energy cost and what information is worth checking next. It does not replace a tariff audit or utility account verification.
Free solar sizing guidance
Ask Helios can organise known usage, daytime load, backup requirements, available installation area and other preliminary design inputs so a solar PV and battery requirement can be discussed more clearly. Final equipment selection, protection, cable sizing and compliance require project-specific technical verification.
Free battery guidance
Use Ask Helios to understand battery capacity, expected overnight use, backup duration and how solar availability can affect battery performance. The assistant is designed to explain safe information and does not instruct users to carry out live electrical work.
Free high-electricity-bill analysis
Compare current and previous bill values and, where available, kWh consumption. Helios can indicate whether the change appears mainly usage-driven or whether tariff, fixed, demand or billing-period effects deserve closer review.
Free solar documentation readiness check
Ask Helios can help users check whether important project records are present, including electrical certification, drawings, equipment information, commissioning records, settings records, warranties and utility documentation where applicable. Presence of documents is not proof of compliance or correctness.
Free EV, generator, heat-pump and HVAC energy guidance
Estimate how connected load and operating time may affect daily or monthly electrical energy use. Fixed electrical installation, generator integration and control changes remain work for appropriately qualified professionals.
Free installer and technical-team request
Users can create a structured Helios request with their location, requirement and contact details. This keeps the technical brief inside the Helios workflow before any optional direct contact with MicroSec.
Free workflow and operations guidance
Businesses can also use Ask Helios to structure operational requirements such as job cards, work orders, maintenance actions, technician evidence, approval steps, parts or order requirements, customer follow-up and management reporting. The free assistant helps define the workflow and identify what should be automated before a deeper Helios implementation. Explore Helios AI workflow automation.
What MicroSec does
MicroSec Group + Helios provides engineering-led solar PV, lithium battery storage, backup power, generator integration, energy monitoring, maintenance, commercial and industrial energy solutions, and MicroSec Helios energy-intelligence software across South Africa.
Explore nationwide solar and energy services, solar monitoring software, energy management software, commercial energy analytics, multi-site energy monitoring and the MicroSec online shop.
Ask Helios and MicroSec Helios
Ask Helios provides free guidance for energy, maintenance and operational workflows. MicroSec Helios is the broader paid platform for supported live monitoring, analytics, engineering management, job cards, work orders, field-service workflows, reporting, multi-site operations and supported accounting or ERP handoff.
Traditional monitoring follows the manufacturer. Helios follows the customer.
Frequently asked questions
Is Ask Helios free?
Yes. The Ask Helios guidance and Energy Check are free to use. Paid MicroSec Helios features and professional services are separate where applicable.
Can Ask Helios design my final solar system?
It can help with preliminary sizing and organise design inputs. Final engineering, equipment compatibility, protection, cables, earthing, commissioning and compliance require project-specific professional verification.
Can Ask Helios help with a high electricity bill?
Yes. It can help interpret the information you provide and identify categories worth investigating, such as changes in energy use, tariffs, fixed or demand charges, billing periods and solar performance.
Does Ask Helios work for businesses?
Yes. The assistant supports residential, commercial, industrial and multi-site energy questions, while MicroSec Helios provides the deeper monitoring, analytics and workflow layer for organisations.